SELF-SERVICE-PORTALS

At the push of a button

Service know-how: easy-to-use and centrally available

In order to solve technical problems, many different types of information usually have to be used: Documents, previous service cases, editorially created diagnostic procedures, notes from field service technicians, and much more. This is time-consuming and often very cost-intensive. The Empolis Smart

Cloud makes it much easier to solve service queries. All information is brought together centrally in one place and structured in intelligent diagnostic processes.

Always the right solution at hand – also on the go

For recurring problems, you can quickly and easily create guided troubleshooting procedures to help even inexperienced service technicians find resolutions quickly. For new cases, the Empolis Smart Cloud’s AI helps you pinpoint the problem in just a few steps and obtain the relevant information from the various data sources. New solution knowledge can be captured and made available via an app and can also be accessed at any time by field technicians in offline operation.

Self services for every system

These companies are already using the Empolis Smart Cloud to deliver self-service to their customers and employees:

Ansprechpartner Michael Schmölzelmeier

CONTACT DETAILS

Talk directly to our experts and improve your business

Michael Schmölzmeier | Partner Success Manager
smart-cloud@empolis.com
+49 521 55785-349